For technical support or assistance with any Thames & Kosmos product, first try the common support issues and troubleshooting information shown below.
If the information on our website does not solve your problem, please contact us with a detailed email or call in normal office hours from 9 am to 5 pm, Monday to Friday, UK (GMT).
To order replacement parts for our current science kits, please email us on email@example.com and ask for Technical Support. Our regular office hours are from 9 am to 5 pm, Monday to Friday, UK (GMT).
Additional items needed for each kit are listed on the individual product pages.
Mainland: No Minimum Order Value. For orders over £250, carriage will be paid. Orders under £250 will be charged at £5 per case
To NI: MOV of £250. For orders over £500, carriage will be paid. Orders under £500 will be charged at £15 per case.
To ROI: MOV of €350. For orders over €500, carriage will be paid. Orders under this will be charged at €15 per case
To Channel Isles: MOV of £350. For orders over £800, carriage will be paid. Orders under this will be charged at £15 per case
Product details such as barcodes, weights, case dimensions and units per case can be found in the back pages of our games & science kits catalogues. If you can not find what you are looking for, please contact us.
Yes – please see the replacement parts section.