For technical support or assistance with any Thames & Kosmos product, first try the common support issues and troubleshooting information shown below.
If the information on our website does not solve your problem, please contact us with a detailed email or call in normal office hours from 9 am to 5 pm, Monday to Friday, UK (GMT).
To order replacement parts for our current science kits, please email us on firstname.lastname@example.org and ask for Technical Support. Our regular office hours are from 9 am to 5 pm, Monday to Friday, UK (GMT).
Additional items needed for each kit are listed on the individual product pages.
Mainland: No Minimum Order Value. For orders over £250, carriage will be paid. Orders under £250 will be charged at £5 per case
To NI: MOV of £250. For orders over £500, carriage will be paid. Orders under £500 will be charged at £15 per case.
To ROI: MOV of €350. For orders over €500, carriage will be paid. Orders under this will be charged at €15 per case
To Channel Isles: MOV of £350. For orders over £800, carriage will be paid. Orders under this will be charged at £15 per case
Product details such as barcodes, weights, case dimensions and units per case can be found in the back pages of our games & science kits catalogues. If you can not find what you are looking for, please contact us.
This is a wholesale site, if you would like to purchase our products please contact us to find out where your local retailer is.
If you are buying for a shop / website you are eligible. This site is for wholesale buyers only. If you wish to register you can click here, your account will require admin approval before you can purchase.
Yes – please see the replacement parts section.