For technical support or assistance with any Thames & Kosmos product, first try the common support issues and troubleshooting information shown below.

If the information on our website does not solve your problem, please contact us with a detailed email or call in normal office hours from 9 am to 5 pm, Monday to Friday, UK (GMT).

SUPPORT

To order replacement parts for our current science kits, please email us on support@thamesandkosmos.co.uk and ask for Technical Support. Our regular office hours are from 9 am to 5 pm, Monday to Friday, UK (GMT).

Additional items needed for each kit are listed on the individual product pages.

You can view our latest Games catalogue here. For our latest Science catalogue, please click here. Alternatively, contact us to request a hard copy.

Please contact us if you would like to find your local retailers.

Mainland: No Minimum Order Value. For orders over £250, carriage will be paid. Orders under £250 will be charged at £5 per case

To NI: MOV of £250. For orders over £500, carriage will be paid. Orders under £500 will be charged at £15 per case.

To ROI: MOV of €350. For orders over €500, carriage will be paid. Orders under this will be charged at €15 per case

To Channel Isles: MOV of £350. For orders over £800, carriage will be paid. Orders under this will be charged at £15 per case

Product details such as barcodes, weights, case dimensions and units per case can be found in the back pages of our games & science kits catalogues. If you can not find what you are looking for, please contact us.

If you require test result certificates please contact us.

FAQs

This is a wholesale site, if you would like to purchase our products please contact us to find out where your local retailer is.

If you are buying for a shop / website you are eligible. This site is for wholesale buyers only. If you wish to register you can click here, your account will require admin approval before you can purchase.

You can buy our products from several department stores, toy shops and museums. Please contact us to find your local retailer.

Yes – please see the replacement parts section.